Terms and Conditions

Terms & Conditions for Zelch Ltd

Last Updated: 24/04/25

Welcome to Zelch Ltd! These Terms & Conditions (“Terms”) govern your use of our website and the purchase of products from Zelch Ltd. By accessing or using our website, you agree to be bound by these Terms.

1. Introduction

Zelch Ltd (Company No. 12345678) operates the website zelch.co.uk (“the Website”), providing access to purchase products. These Terms apply to all users of the Website, including customers.

2. Contract Formation

2.1 When you place an order, you are offering to purchase a product under these Terms.

2.2 We will acknowledge receipt of your order by email, but this does not constitute acceptance of your order.

2.3 A contract between us is formed when we dispatch the product to you, and at this point, we accept your order.

3. Pricing & Payment

3.1 All prices are listed in GBP and can be edited at the footer; include VAT (where applicable).

3.2 We reserve the right to amend prices at any time without prior notice, but this will not affect orders already placed.

3.3 Payment for products is processed via Shopify Payments, and payment is taken when the order is placed.

4. Delivery

4.1 We ship to the UK, USA, and Europe.

4.2 Estimated shipping times are usually between 3 to 17 business days from the dispatch date. Please note, this is an estimate, and delivery times may vary depending on the product’s origin, availability, and other factors.

4.3 Once we dispatch the product, the risk of loss or damage passes to you. Ownership of the product will pass to you when we receive full payment for it.

4.4 We are not responsible for any customs duties or taxes that may apply in your country.

5. Cancellations, Returns & Refunds

5.1 Your right to cancel: Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days from receipt of the product. To exercise this right, please contact us within this time period.

5.2 Returns: If you wish to return an item, please ensure that it is in its original, unused condition.

5.3 Return shipping costs: You will be responsible for paying return shipping costs unless the product is faulty or damaged.

5.4 Return approval: All returns must be approved by us first. We will assess whether the return is valid based on our returns policy, and if approved, we will provide instructions on how to return the item.

5.5 Refunds: Once we receive and inspect your returned item, we will notify you and issue a refund if the return is valid. Refunds will be issued to the original payment method within 14 days of receipt of the returned product.

6. Warranties & Liability

6.1 All products sold by Zelch Ltd are covered by statutory warranties, which ensure the product is of satisfactory quality and fit for purpose.

6.2 Zelch Ltd is not responsible for any indirect losses, including but not limited to loss of profit, revenue, or opportunity arising from your use of the products.

6.3 Our total liability will not exceed the total price you paid for the product in question.

7. Customer Service & Contact Information

7.1 If you have any questions, need support, or wish to return an item, please contact us via email at [Insert email here].

7.2 For any other issues, please reach out to us via our contact page.

8. Intellectual Property

8.1 All content on the Website, including but not limited to text, graphics, logos, images, and product designs, is owned by Zelch Ltd or licensed to us.

8.2 You may not reproduce, distribute, or otherwise use any content from the Website for commercial purposes without our prior written consent.

9. Governing Law & Jurisdiction

9.1 These Terms are governed by the laws of England and Wales.

9.2 Any disputes arising out of these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to These Terms

10.1 We may update or revise these Terms from time to time. Any changes will be posted on this page, and the “Last Updated” date will be updated accordingly.

10.2 Your continued use of the Website after any changes indicates your acceptance of the updated Terms.

11. Force Majeure

11.1 We are not liable for any delays or failure to perform our obligations under these Terms if the delay or failure is due to circumstances beyond our control, including but not limited to natural disasters, strikes, or technical issues.

Final Notes

Thank you for shopping with Zelch Ltd! By placing an order, you agree to these Terms & Conditions.